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Complaints Procedure

Our complaints procedure may be initiated by telephone, email, via our website or in writing. These are recorded on a complaints register and we will acknowledge any complaint within 3 working days along with information on our complaints process.

You can also make your complaint directly to Booster, PO Box 11-872 Wellington. Booster is a member of the Financial Dispute Resolution Scheme, which is an approved dispute resolution scheme for the
purposes of the Financial Service Providers Act 2008. The website of the FDR scheme is www.fdr.org.nz and its postal address is Freepost 231075, PO Box 5730, Wellington 6145.